At Ceylon Dream Travels, we prioritize the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By using our website or booking our services, you consent to the collection and use of your information as described in this policy.

Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
• Booking and Travel Information: Details about your trip, including destinations, travel dates, preferences, and any special requests.
• Payment Information: Credit card details or payment processing information necessary for booking and confirming travel services.
• Website Interaction Data: Information about how you interact with our website, including IP address, browser type, pages viewed, and time spent on our site.

How We Use Your Information

The information we collect is used for the following purposes:

• To process and confirm your travel bookings.
• To communicate with you about your trip, including sending confirmation emails, updates, and customer service-related messages.
• To personalize your travel experience and tailor recommendations based on your preferences and previous trips.
• To improve our website, products, and services.
• To comply with legal obligations and address any issues or disputes.

How We Protect Your Information

We implement various security measures to protect your personal information, including:

• Using encryption technology (SSL) for secure online transactions.
• Employing physical, electronic, and procedural safeguards to maintain the confidentiality of your personal data.
• Limiting access to personal information to authorized employees and third-party service providers who require it to perform their duties.

Sharing Your Information

We respect your privacy and will not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party partners who help us process your bookings, provide travel services, or facilitate payment processing. These partners are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information when required by law, court order, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience, analyze website traffic, and customize content. Cookies are small text files stored on your device that help us remember your preferences and interactions.

You can choose to disable cookies through your browser settings, but please note that this may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites, such as partner sites, hotels, or external service providers. These third-party websites have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices or content of external sites.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to have your personal data deleted or request access to your information, please contact us using the details provided below.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal data, subject to certain legal restrictions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Ceylon Dream Travels
Address: 120 ,Indigolla  ,Gampaha
Phone: +94 70 707 2551 / +94 71 621 9525 
Email: info@ceylondreamtravels.com
Website: www.ceylondreamtravels.com